Use Our Expertise to Maintain Your Loyal Customer Base Retaining an existing customer costs significantly less than cultivating a new one. That’s why customer retention is a critical strategy in today’s ultra-competitive marketplace. Donnelly’s CustomerPulse program is the culmination of more than 25 years experience in first-class customer service. We approach customer feedback from a high-end, guest-relations perspective. Whether it’s input on new products and services or a challenge from a dissatisfied guest, Donnelly CSRs are courteous, knowledgeable and empathetic. Custom training ensures that they are able to navigate the unique aspects of your business. Customers will know that their input is valued. Complaints are moved to positive outcomes. Donnelly offers innovative, best of breed solutions and a proven track record that keeps you on top of your business and maintains your valuable base of loyal customers: Round-the-clock, customer-friendly access through telephone, email, facsimile or mail. Broad-based experience and superior technology provide more comprehensive solutions for better customer experiences. Our pioneering CustomerPulse technology measures customer recovery rates and feedback electronically so you stay abreast of what your customers are saying. The system provides solid data connecting the resources spent on customer recovery and verifiable results. Customized, in-depth, and actionable tracking reports are instantly accessible to you 24 by 7 through a secure CustomerPulse web site.
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