Full Service 24 by 7 Contact Centers |
- Service from multiple channels - inbound, outbound, email, mail, Internet and facsimile
- After Hours, Overflow, Full Coverage and Disaster Recovery
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Customized Order Entry and Sophisticated Software
Application Development |
- Increases both revenue per order and conversion of contacts to orders
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| Multi-Channel Data Distribution and Urgent Issue Escalation |
- Customized data transmitted to wireless devices, fax machines, email, pagers or by FTP directly to host servers
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| CustomerPulse.net Internet Based Reporting Platform |
- Internet based, user friendly reporting and analytical engine for real-time data analysis
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| Lead Generation and Fulfillment Service |
- Complete lead generation programs including warehousing, mailing and product distribution
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| Destination Director |
- Latitude and longitude or custom territory assignments provide fair and accurate distribution of retailer, dealer and branch office information
to customers
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| Data Entry Services |
- Data entry of warranty cards, applications, literature requests and other data to be stored electronically
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| Cybersistance |
- Live, personal assistance for customers using your website is just a click away
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| Address Authenticator |
- CASS certified system verifies addresses, reporting incorrect ones to reduce after-order costs
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| QuickNavigator™ Mobile Personal Assistant |
- Exclusive Donnelly service providing live directions and location-based services to mobile users
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