the donnelly difference
Quality-Driven Processes
All processes undergo continuous scrutiny and improvement so we can deliver on our promise to our clients.
- Donnelly utilizes Lean Six Sigma’s DMAIC methodology to continuously improve its processes.
- Our customer service professionals receive in-depth training on customer service skills, client products and processes, and Donnelly’s proprietary software. Additional training and daily coaching ensures all personnel receive process updates.
- Integrated workforce management software is used to project interaction volume and calculate staffing utilizing client factors, historical data, trends, and seasonality.
- Quality-assurance teams monitor performance metrics and initiate continuous process improvement goals.
- Donnelly maintains PCI-DSS compliance for the payment card industry with quarterly certifications through our partner Trustwave insuring secure financial transactions.
- Technology and training combine to reduce additional customer contacts, returns, exchanges and other expensive after-order costs.
Contact us today and learn more about ways Donnelly Communications can help your company maximize revenue and better retain its valued customers.
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