who we are
The Management Team
We recognize THAT YOUR BRAND AND BUSINESS ARE LIKE NO OTHER. From client service to technology, operations all the way to senior management, we study our clients’ businesses and their corporate culture so we may best represent them to their customers. Donnelly customizes programs to each client’s EXACT requirements.
Martin D. Tighe, Founder and Chairman
Martin Tighe founded Donnelly Communications in 1981 while still in college and has led the company for the past 34 years. An early pioneer in the outsourced contact center industry, he spearheaded the design of proprietary software applications that are easily customized to fit each client’s objectives.
Martin’s focus is on establishing long term partnerships and enabling clients to attract, convert and retain customers. The results are increased brand loyalty and revenue. He fosters a culture of integrity and passion for excellence which radiates throughout the company. Led by Martin’s industry leadership and experience, Donnelly Communications offers the most effective contact center solutions in the industry.
Thomas P. Moroney, CEO
Thomas P. Moroney has over 25 years of experience in business development and operations in the contact center industry. He has held senior management positions with leading BPO and Financial Services companies including American Express, Precision Response Corporation (PRC), and TRG Holdings. Thomas led efforts at PRC to identify and open international locations, successfully growing the business over five years to 5,000 seats. Over the course of his career, Thomas has supported many Fortune 500 companies in BFSI, Telecommunications, Retail, Travel and Healthcare. He brings a wealth of operational and business development experience to Donnelly.
Dennis E. McMaster, President and COO
Dennis McMaster brings 34 years of business and leadership experience to Donnelly Communications, with 11 years in various roles at the executive level. In 1981, he began his career with Electronic Data Systems and has since served in various senior positions with technology companies. He has led turnaround efforts, the sale of a company, and participated in an initial public offering. Dennis brings a diverse background in sales, marketing and operations, and possesses a passion for building and leading teams that excel in the delivery of products and services.
Nick Winiewicz, Chief Financial Officer
Nick has been in senior financial executive roles for the past 20 years and has a track record of driving performance improvement leading to substantial growth. His success factors include incisive analysis, enhanced financial reporting, and the creation of intuitive pricing models driven by operational metrics. Previous employers include TRG Customer Solutions, Inc. and Convergys Corporation, a $1.3 billion business, where Nick contributed to the company’s growth by meeting the client requirements while achieving target margins. Nick leads the finance and human resource departments at Donnelly.
Rosa DuBois, Direct of Client Services
Rosa DuBois specializes in serving retail clients with prior experience at Chicos FAS, Delia’s, Lafayette 148 NY, The Limited, and Victoria’s Secret Direct. She is proficient at balancing quality with efficiency, while driving customer satisfaction and brand loyalty. A results-oriented professional, Rosa is highly effective at building and maintaining strong client relationships. Rosa focuses on building teams to collaborate on business strategies and process improvement in an environment of honesty and integrity.
Lori Merritt, Director of Client Services
Lori Merritt has worked at Donnelly Communications for over 12 years and held positions of increasing responsibility as the company has grown. She is experienced in all aspects of call center operations and excels at coordinating processes across training, quality, and operations to ensure client success. Focused on omni-channel retail and catalog, Lori ensures that our clients’ customer experiences serves to build customer satisfaction and brand loyalty.
André Turner, Director of Client Services
André Turner has served in client services, operations, and quality assurance roles in his 12 year tenure with Donnelly Communications. Drawing on extensive customer care experience, he utilizes analytics, benchmarking, and trend analysis for early problem identification and resolution, quickly notifying clients of product or service issues. André specializes in serving clients in the utility, restaurant, and automotive industries.
Sean Ilenrey, Director of Workforce Management
Sean Ilenrey has over 10 years of experience in the Customer Contact and BPO industries. Previous employers include The Results Company, where he built and managed several Workforce Management (WFM) departments domestically and offshore, encompassing 1,700+ agents. Sean is also an industry leader in Outbound Analytics, Dialer Strategy and Compliance. Sean focuses on increasing revenue by utilizing performance strategy and staffing efficiency.
Angela Clark-Smith, Operations Manager
Angela Clark-Smith has retail store sales and contact center operations experience. Previously with Chico’s FAS, she managed associates while developing and implementing training programs. An excellent communicator, Angela focuses on developing processes to motivate Donnelly’s customer service professionals to maximize sales and enhance the customer experience.
Kim Spicer, Operations Manager
Kim Spicer came to Donnelly as part of the ProCore Solutions acquisition and has over ten years of experience in contact center customer care. At ProCore, Kim played a major role in increasing quality while maintaining other performance metrics. Kim enjoys the challenges inherent in contact center management and is experienced at measuring, analyzing, and improving employee performance.
Shari Ramsey, Quality Assurance and Training Manager
Shari Ramsey has been an instrumental part of the Donnelly Team for the past eight years and has served in multiple roles in operations and client services. Shari focuses on implementing quality processes and training curriculum to ensure we meet or exceed our clients’ requirements. Shari is also skilled at driving effective and efficient key performance metrics.
Danna Jae Nordin, Director of Human Resources
Danna Jae Nordin brings a broad range of experience in human resources and training to Donnelly Communications. She has over 20 years of experience and expertise in strategic planning, employee relations, benefits, performance management, HR and Payroll technology development, recruitment, and retention strategies. Danna’s previous experience includes positions in the healthcare and hospitality industries with her last position in a contact center environment.
Alex Shane, Director of IT
Alex Shane has over 15 years of experience in the call center industry. With a Computer Engineering degree from Georgia Tech, his positions have spanned application development to database and systems administration. In addition to his technology background, Alex also carries a Six Sigma Black Belt certification in process improvement and an MBA from Georgia Tech which allows him to leverage his IT experience as it applies to business processes.
Shauna Stanback, Corporate Controller
Shauna Stanback has extensive accounting experience and is responsible for all financial reporting and cash management. Her accounting expertise, coupled with excellent communication and problem solving skills, ensure accounting issues are handling efficiently and effectively. Shauna is currently working on her MBA at Kennesaw State University.
Kathy Bryan, Director of Marketing and Corporate Communications
Kathy Bryan is an innovative professional with experience in marketing, account services, and project management. She has served in marketing roles for the past 20 years including as a consultant at the Kennesaw State University Small Business Center. She specializes branding, strategic positioning and effective internal and external communications.
Contact us today and learn more about ways the Donnelly Management Team can help your company maximize revenue and better retain its valued customers.
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