who we are
The Management Team
Martin D. Tighe, Founder and Chairman
Martin Tighe founded Donnelly Communications in 1981 while still in college and has led the company for the past 33 years. An early pioneer in the outsourced contact center industry, he spearheaded the design of proprietary software applications that are easily customized to fit each client’s objectives.
Martin’s focus is on establishing long term partnerships and enabling clients to attract, convert and retain customers. The results are increased brand loyalty and revenue. He fosters a culture of integrity and passion for excellence which radiates throughout the company. Led by Martin’s industry leadership and experience, Donnelly Communications offers the most effective contact center solutions in the industry.
Thomas P. Moroney, CEO
Thomas P. Moroney has over 23 years of experience in business development and operations in the contact center industry. He has held senior management positions with leading BPO and Financial Services companies including American Express, Precision Response Corporation (PRC), and TRG Holdings. Thomas has managed several US contact centers, overseeing a staff of 2,000+ associates. Prior to joining Donnelly, Thomas was SVP Global Sales for SPi Global, a Philippines based company, where he led a global sales and business development team.
Dennis E. McMaster, COO
Dennis McMaster brings 30 years of business and leadership experience to Donnelly Communications, with 11 years in various roles at the executive level. In 1981, he began his career with Electronic Data Systems and has since served in various senior positions with technology companies. He has led turnaround efforts, the sale of a company, and participated in an initial public offering. Dennis brings a diverse background in sales, marketing and operations, and possesses a passion for building and leading teams that excel in the delivery of products and services.
Nick Winiewicz, Chief Financial Officer
Nick has been in senior financial executive roles for the past 20 years and has a track record of driving performance improvement leading to substantial growth. His success factors include incisive analysis, enhanced financial reporting, and the creation of intuitive pricing models driven by operational metrics. Previous employers include TRG Customer Solutions, Inc. and Convergys Corporation, a $1.3 billion business, where Nick contributed to the company’s growth by meeting the client requirements while achieving target margins. Nick leads the finance and human resource departments at Donnelly.
Ronda Wagner, Vice President of Client Services
Ronda Wagner has extensive contact center experience, serving for over 21 years in management positions with prominent retailers. Her expertise spans multiple functional areas and includes client service and customer experience management. Previous employers include Victoria’s Secret Direct, Delia’s and Chicos FAS. During her tenure in these companies Ronda consistently improved customer satisfaction through effective leadership and the adoption of emerging technologies.
Wayne Barnes, Director, Contact Center Operations
Wayne Barnes has 30 years of contact center experience and has worked with major multi-channel companies including Spiegel and Eddie Bauer. He has led multiple implementations of ACD switches and order processing systems. Wayne managed Donnelly's west coast call center from 2000 to 2006, participating in the company's Leadership Team and directing the annual capacity planning process. Wayne re-joined Donnelly in November of 2012.
Alex Shane, Director of IT
Alex Shane has over 15 years of experience in the call center industry. With a Computer Engineering degree from Georgia Tech, his positions have spanned application development to database and systems administration. In addition to his technology background, Alex also carries a Six Sigma Black Belt certification in process improvement and an MBA from Georgia Tech which allows him to leverage his IT experience as it applies to business processes.
Kathy Bryan, Director of Marketing and Corporate Communications
Kathy Bryan is an innovative professional with comprehensive experience in marketing strategy and corporate communications. Areas of expertise include branding, digital marketing, website developement, public relations, and project management. She has served in marketing roles for the past 20 years including as a consultant at the Kennesaw State University Small Business Center. There she specialized in assisting companies in marketing and branding strategies.
Contact us today and learn more about ways the Donnelly Management Team can help your company maximize revenue and better retain its valued customers.
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