CSRs That Are A Cultural Match For Your Customers |
- Over the last decade, the Atlanta metro area has been the nation’s number one destination for newcomers.* This rapid growth has provided us a rich labor pool of people from around the country. We hire engaging, highly qualified CSRs. They’re attracted by our modern work environment and powerful, multi-media workstations that enable state-of the art audio, video and web communication.
*Source: U.S. Census Bureau Population Estimate
|
| Superior CSR Training & Motivation |
- The Passion Groups learn your product through a sophisticated, multi-layered training sustained by weekly calibration meetings. Personal supervision and positive reinforcement from the CSR leadership team engender the responsive attitude that is so important to your front-line customer relations.
|
| Real-Time Performance Monitoring |
- Donnelly’s 360-degree approach to Quality Assurance shows quantitative results. Check in on the CSR team whenever you like through our web cam, silent call monitoring program and real-time reports on productivity, accuracy and performance.
|
| Internal Performance Metrics
|
- Finely tuned systems and rigorous performance metrics ensure that Donnelly CSRs outperform the industry with higher than average speed in answering calls and lower than average rates of abandonment.
|
| Reliable Total Disaster Recovery |
- For nearly a quarter of a century, we have delivered continuous service for our clients regardless of natural and man-made disasters. Redundant back-up systems and equipment ensure that your customer calls are answered without interruption.
|
| Premier Partners & Advanced Technology |
- Oracle, Sun Systems, Avaya and technologies such as the GenesysTM Voice XML and Voice Over IP keep Donnelly frontline interactions ahead of the curve.
|
