Donnelly’s Innovative Technology Maximizes Your Offering To Customers   Donnelly Passion Group CSRs are unsurpassed in their ability to transform a simple order into a shopping experience. That’s because their natural interest and service skills are empowered with technology that knows your product. Our customer contact technology leads the industry with innovations such as real-time address and credit verification, advanced retail locators, and web enabled contact support. Ours is a sophisticated, intuitive order entry application that we tailor to your brand and business. Direct Data Transfer fully integrates with your internal systems using automated batch file transfers and XML real-time connectivity. Your product information and changes upload instantly, ensuring that customers are presented up-to-the-minute information on selection, availability, pricing, up-sell and cross-sell promotions, taxes, shipping, etc. While we can easily work with your in-house technology, our time-tested software is specifically designed to enhance your customers’ experience. The application allows our CSRs to flawlessly navigate the sales process and effectively present incremental purchasing opportunities.
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